• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-07-2025 01:59 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have tried all the HP manual and support document suggestions and nothing. Just has a solid blue light in the middle. 

Reply
2 REPLIES 2

‎07-07-2025 02:31 PM

HP Recommended

Hi @kevinbooker 

Please follow steps from the next video to connect your printer:

>> https://www.youtube.com/watch?v=fMbuF5cpCW4&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif HP_Expert_2025_ferRX.png

.
@ferRX / I am a volunteer posting answers on my own time.
HP Envy 6455e Printer WiFi Setup.
HP Envy 6455e Printer WiFi Setup.
youtube.com/watch?v=fMbuF5cpCW4&ab_channel=Prin...
This video reviews the step-by-step method to do the wireless setup of your HP Envy 6455e All-in-one Printer with iPhone and HP Smart App. Welcome To My Channel - Printer Guruji https://www.youtube.com/c/PrinterGuruji
Reply
Was this reply helpful? Yes No

‎07-07-2025 04:56 PM

HP Recommended

Thank you! HP Smart did not connect from my laptop, but it did from my smart phone. 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.