Cannot connect my older HP Envy 4500 all in one printer to T-Mobile internet

[MRIGUY65]

Hi, I just switched from Comcast Internet to T-Mobile. The printer cannot connect to the T-Mobile internet. It sees the network, but when it asks for the WPA/WEP, and I enter the internet password, it won't connect. Is this because T-Mobile uses the newer WPA2/WEP3? Thanks.

[sandytechy20]

@MRIGUY65

Welcome to the HP support community.

I understand that you are unable to connect the printer to new router, I am glad to assist you.

Restore network settings to default settings.

•  Press the Wireless button to access the Wireless Status menu.
• Press the button next to Settings to access the Wireless Settings menu. 
• Select Restore Defaults.
• Confirm the selection to restore defaults.

Connect the printer using the Wireless Setup Wizard

• Press the Wireless button from the printer control panel, and then select Settings. 
• Scroll to select Wireless Setup Wizard, and then press OK.
• Follow the on-screen instructions to set up the wireless connection. 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.