Cannot connect printer - DNA/Gateway error

[KLDawe]

I have a good connection to the network (blue light is steady and status in HP online says connected) but when I try to print a get DNS/Gateway Problem. The printer could not connect to the server. Contact you administrator or the person who set up the printer. 

[Betty0610]

@KLDawe

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

[KLDawe]

Envy 5010 (serial number: TH96E9M329)

[Betty0610]

Let's remove and add web services:

To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services.

5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

Let me know if this helps.

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Thanks!

Have a great day!