Cannot connect printer to internet

[Bratto25]

I have had a new router installed and since then my printer will not connect to the internet.  I have deleted the printer from my computer and reinstalled (have done this several times using the prompts from HP) but still cannot connect.  

[Kuroi_Kenshi]

HI @Bratto25,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Gather Information

1. Network Name (SSID): Know the SSID (network name) of your new router.
2. Network Password: Ensure you have the correct network password (WPA, WPA2) for your network.

Reset Network Settings on Your Printer

1. Turn on the Printer: Ensure that your printer is powered on.
2. Reset Network Settings:
   • Press and hold the Wireless button (or Wireless and Cancel buttons) on your printer until the Power light blinks, then release the button(s).
   • This will put the printer into setup mode.

Reconnect Using HP Smart App

Download HP Smart App:

• Ensure you have the latest version of the HP Smart app installed on your computer or mobile device. You can download it from HP Smart.

Open HP Smart App:

• Open the HP Smart app and add your printer. The app will search for printers in setup mode.

Follow Setup Instructions:

• Follow the on-screen prompts to add your printer to the new wireless network.
• You’ll be asked to enter the SSID and password for your network.

Connect Using Wi-Fi Protected Setup (WPS) (Alternative Method)

Locate WPS Button:

• Find and press the WPS button on your router.

Press Wireless Button on Printer:

• Press and hold the Wireless button on the printer for about 3 seconds, until the Wireless light starts blinking.

WPS Connection:

• Within 2 minutes, press the WPS button on your router. The printer will attempt to connect to the network automatically.

Confirm Network Connection

1. Check Connectivity:
   • After setup, the Wireless light on the printer should be solid, indicating it is connected to the network.

Print Network Configuration Page (Optional)

1. Print Configuration Page:
   • Press the Wireless button and Information button together or refer to your printer manual to print a network configuration page. It will show the connection status and IP address.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,