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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-19-2025 02:10 PM

HP Recommended
Product: HP ENVY 6458e All-in-One Printer

I have printer model HP ENVY 6458e and have received a new router. I cannot connect to the new xFi Gateway router from Xfinity. I printed out "WiFi Network Test Results" and it informs me that my HP printer is unable to connect. As a solution it says the printer network name must exactly match the WiFi router SSID. The ‘Test Results” print-out shows that they DO NOT match. It says I must run the WiFi setup from the printer software to configure the printer. Can you tell me where I can find the printer software? I am on a MacBook Air, Sequoia 15.5 

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