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‎12-01-2020 08:44 PM

HP Recommended
Product: HP 5255 Printer
Operating System: Mac OS X 10.10 Yosemite

I just set up my new HP 5255 printer last night and for some reason we could not get it to connect to our wifi. The printer recognizes the 2 wifi options (5G and regular) and sees they have lots of signal strength. Once I try to connect it times out and cannot connect. After lots of frustration I tried using my mobile hotspot as a backup... and for some reason the printer would connect to the hotspot. This is not a long term solution as I cannot afford to use my phone data to connect my computer to wifi (preferred for printing/scanning) as well as the printer.

 

Has anyone else had this problem? Why would a printer connect to a hotspot, but not regular wifi?

Thank you in advance!

Category:
1 REPLY 1

‎12-10-2020 09:23 AM - edited ‎12-10-2020 09:24 AM

HP Recommended

@T_H_P5255, Welcome to the HP Support Community!

 

I understand the printer is not connecting to your wireless network. Let us try these steps to resolve this issue:

 

Check if MAC filtering is enabled on the router.

 

Restart the wireless router, the printer, and the PC

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the MAC are connected to the same wireless network.
  • Either a 2.4GHz network or the 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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