Cannot connect to my wifi on Envy 6020 - worked before. please help!

[FedUpNoEnvy]

Hi,

Setting up this computer was hellish enough (thanks for the complete lack of instructions, HP), but now it won't connect to the wifi. I don't know why, I have tried everything.

Of course, it would nice if I could find a basic "wireless setup" set of instructions but I already know that is too much to ask of HP which thinks that "connect to your wifi" is adequate instruction.

I would appreciate any help.

I'd also love a phone number for a human being in Support, if such a think exists. I could have solved it in under a minute with a human - I'm at two hours and counting and still nothing.

thanks in advance

[Dragon-Fur]

@FedUpNoEnvy 

There should be instructions, of course.

I'll post what I have on the subject...

Might start with the items near the top as these are likely relevant to the immediate situation.

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

 and

Unbox/Set Up HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000/6400 Printers in Android | HP

Unbox/Set Up HP ENVY 6000, Pro 6400, DeskJet Plus IA 6000/6400 Printers in macOS | HP

Unbox/Set Up HP ENVY 6000/ENVY Pro 6400/DeskJet Plus IA 6000/6400 Printers from iOS | HP

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

and

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

and

 User Guide

Chapter 3 - Connect your printer - Starting on Page 24

and

If your router supports both bandwidths, make sure it is broadcasting on the band you want to use with the printer.

In the router, assign a separate SSID (network name) for each bandwidth.

Both bands can use the same Wireless password

SSID_Dual_Band_Example_1Network_SSID_Names_1

and

Lots of information here:

 Wireless printing center

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6020 All-in-One Printer 

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