Cannot connect to the internet using WIFI

[Bobby4619]

ENVY 4500 e-All-in-One Series cannot connect to network although Wifi is connected.

[Nal_NR]

Hi @Bobby4619,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

To assist you better:

• Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
   

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Restore Wi-Fi setup mode on the printer

• Use the buttons on the printer control panel to restore Wi-Fi setup mode.
• Press the Cancel button to ready the printer.
• Press and hold the Information button for five seconds until the control panel buttons light.
• NOTE: Your control panel might look different than the following example, but the steps are the same.
• 
• Press the Wireless button and the Cancel button at the same time.
• 
• Wait 60 seconds until the Wireless button blinks blue continuously or the Status light pulses purple.
• Within two hours, return to the app or software to find and add your printer and complete the setup.
• Once you restore the network to defaults, then please follow the
•  
• instructions on this link to connect the printer back to your PC.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Bobby4619]

I FOLLOWED YOUR DIRECTIONS BUT STILL CANNOT CONNECT TO THE NETWORK. 

[Raj_05]

Hi @Bobby4619,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support