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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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My printer HP Deskjet Ink Advantage 4675 AIO suddenly lost its Wi-Fi connection with my PC.
The PC operates with Windows 11 Version 21H2 (OS Build 22000.856).
Until it "disappeared" the printer was working without any problems, and nothing was done in the PC except the routine Windows update(s).
I have tried to uninstall and reinstall this printer, umpteen times now (!!!), but the OS refuses to detect the printer over Wi-Fi. Running the original CD or the downloaded latest setup file from HP website does not even attempt to install the printer. All that get installed are just the "other" software like OCR, Help, HP Update etc. and then the setup window just terminates.
I have also done a clean reinstall of the OS, but the things remain as before as far as installing the printer over Wi-Fi is concerned.
The printer however is detected, installed and working well with the USB connection to the PC.
The problem is that others are unable to make use of this printer due to the wireless connectivity issues.
I have attempted every solution/suggestion available through Google search as well as through HP Support website, related to uninstallation/installation, printer driver, registry editing etc. Nothing worked.
The printer is also listed in the Wi-Fi Router in the Client table. The IPv4 address on the printer display exactly matches the IPv4 address shown in the Router page.
The PC/Laptop/Cell Phone simply refuse to detect the printer over Wi-Fi. These were all working fine until the sudden "disappearance".
Any help with restoring the printer wireless connectivity is greatly appreciated.🙂
HP Recommended
Welcome to the HP User Community.
@Mathewal wrote:<some content removed>
I have attempted every solution/suggestion available through Google search as well as through HP Support website, related to uninstallation/installation, printer driver, registry editing etc. Nothing worked.
The good news about having tried everything is that there is a lot of information and the results are generally conclusive.
The bad news about having tried everything is that it leaves little if anything to try next.
True - the software CD is too old to install the printer software - keep it around, though. The latest versions of the printer software (and those not so new) have been repackaged without the OCR software. IF the OCR software on that CD still works, it could be useful later....
True - although rare, it is possible the Wireless radio on the printer has failed. This does not usually happen without the printer squawking about the problem (issuing an error indicating the wireless radio has failed).
What to do?
"If you have not already done so"...
If you managed at some point to get the HP Smart application installed, consider uninstalling it for now.
When installed, the app is listed in Settings > Apps > Apps and Features
The application can be uninstalled from that location.
Check / Update Router
- Temporarily switch off un-needed accessories / devices that are connected to the router: TVs, phones, game boxes, and the like.
- Remove any / all entries for the printer from the router, including any IP/Mac Address Pairs that are listed.
- Check for firmware updates for your router - this is important. Note that if your router is old enough that it can no longer be updated, this can be a potential trouble spot. Old routers are not your friend.
- Check the router logs - there is frequently information there that can help with errant connections.
- Regardless of whether you make any changes on the router, reboot / restart the router.
- If you can stand it, leave some of the devices switched off that you would normally not consider living without.
Reset / Hard Restart the printer Printer Turns Off Unexpectedly or Repeatedly >> Steps 2 and 4
Disconnect the USB cable from the printer.
Restart the printer - see if it can find its way onto your network.
Note:
If you normally use a static IP / manual IP address for the printer, hold off on assigning that for now - the point is to see whether the router will accept the printer and assign it a working IP address.
If the printer is accepted on the network...
- Uninstall any printer software from Control Panel > icon view > Programs and Features
- Restart the computer and sign in.
- Add the steps in the "Check and Remove" section to remove any extra pieces of printer software still lurking in the computer.
- If any changes are made, that is, you remove anything, Restart the computer and sign in.
- Install a fresh copy of the Full Feature Software
Details / How-to / Check and Remove
Uninstall Any Existing Printer Software (Full Feature Software)
Uninstall HP printer software and drivers
Control Panel > icon view > Programs and Features >
Find / Select > Uninstall the printer software
Restart the computer and sign in
Reminder:
Windows > Uninstall HP printer software > Restart.
Next,
Open Control Panel > icon view > Devices and Printers
Check > If the printer is found, Right-Click and Remove the printer
If you have to "remove" the printer, next: Restart the computer and sign in
NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...
Microsoft: Fix problems that block programs from being installed or removed
OR
Revo Uninstaller (Free version)
then
Restart the computer and sign in
Start Check and Remove Section
Reminders
- After all checks > If any changes are made > Restart the computer and log in
- Can't stand it? Do the first one and ignore the others - see how it goes
Check / Remove - Printer Drivers – Lurking in Devices and Printers
Control Panel > icon view > Devices and Printers
Left-Click on any unwanted Printer found in the Printers list
(Top Ribbon) Click Print Server Properties > tab Drivers
Select each unwanted entry > Remove > OK to exit menu
Back in Devices and Printers > Right-Click on the printer > Remove Device
Check / Remove – Printer folder/files in C:\ ProgramData
Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard
Delete any Printer related folders / files
Check / Remove - Printer Software – Lurking in the Device Manager
Control Panel > icon view > Device Manager
Expand category Printers
If any unwanted printer name or “Unknown Device” is listed,
Right-Click on the printer / device > Uninstall
Expand category Imaging Devices
If any unwanted printer name or “Unknown Device” is listed,
Right-Click on the printer / device > Uninstall
Check / Remove - Printer Software – Lurking in the User Account
Clear HP / files in Temp folder
Windows key + X + R (Run command) > type %temp%
Delete the files in the Temp folder (Ignore files that cannot be removed)
Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP
Remove / Delete any folder named for the printer you wish to remove
Manual Queue Reset
Optional – Add this procedure only if there are continuing issues…
Windows 10 / Windows 11
Windows Start > Search for “Services”
Optionally Right-Click and Pin to Start / Taskbar > Open Services App
Windows 10
Control Panel > icon view > Administrative Tools > Services
Next,
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS
Start Print Spooler Service
End Check and Remove Section
After all checks are completed > Restart the computer and log in
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Printer Software
Printer Software Installation Package - Information
Download and Save
HP Easy Start Printer Setup Software
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.
If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
- Observation: It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection. Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.
Installation
- Download and Save the Full Feature Software installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- After the software is installed, Restart the computer and log in
If using Easy Start - Notes
- Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
- When asked, opt for "Full Software and Drivers" (exact wording might vary).
Easy_Start_Full_Driver_2
- If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”
NOTES
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Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
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If the installation of the printer software is successful,
(then)
Next,
If HP Smart is not yet installed,
Get / Install a new copy of the HP Smart application from the Microsoft Store
Details
>>> Open and Read >>> HP printer setup (HP Smart app)
NOTES:
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different browser – assign that browser as the Default. (Note: Chrome not working? Use / Assign a different default browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
- What are the requirements to use the HP Smart app?
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples:
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References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP DeskJet Ink Advantage 4675 All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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HP Recommended
You are welcome.
Sounds odd, I think I am missing something.
If the printer is connecting to the network and the router, the wireless is working.
If not already done -- considerations and checkpoints...
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Wi-Fi Direct
Two points:
If you are not using it, normally this setting should be toggled OFF on the printer
If all else fails, Wi-Fi Direct might be worth considering...
Chapter 8 - Connect Your Printer - Starting on Page 55
Section Connect wirelessly to the printer without a router - Page 57
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Windows and MacOS - Start here – Solutions presented in the order to be completed:
HP printer is offline or not responding
Sections of Interest include:
- Create manual IP / static IP address
- Change connection type to TCP/IP
Example - EWS - Network > Wireless > IPv4 Configuration
Note: If using your ISP in the DNS section, change it to the router address (to try)
Method - Create TCP IP port (InkJet Printer)
Find printer's IP / IPv4 address
Print a Configuration Page
OR
Tap on the wireless icon on Printer Control / Display Panel
Control Panel > icon view > Devices and Printers
Right-Click on the printer > Left-Click Printer Properties
Select Tab Ports > Add Port
Select Standard TCP/IP Port > New Port and follow the wizard.
Use / Enter IP address for the printer.
Example - How-to “Create TCP Port” Contributed by greenturtle
Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”
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Less common issues and considerations
Dual Band Weirdness
Example - Dual Band / Frequency Network
Matched Pairs
Check the router for the listing type of the connected devices.
Check that any IP / Mac address pairs are correctly matched.
This check is not expected to find anything - in fact, the connections should match up and be correct.
Thinking on it...
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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