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‎07-31-2021 12:44 PM

HP Recommended
Product: HP Desk Jet 2742e
Operating System: Other

I cannot get the Printer to join with the Internet. Why?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2021 08:03 AM

HP Recommended

@Buckee, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer to the wireless network.

 

Use the WPS method, kindly refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the computer are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-03-2021 08:03 AM

HP Recommended

@Buckee, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to connect the printer to the wireless network.

 

Use the WPS method, kindly refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the computer are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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