Cannot get my HP4100 All-in-One printer to connect to wifi

[Sheila12466]

I cannot get my printer to reconnect to wifi. I have followed all instructions and still nothing; gets hung up on the "Get the IP Address" stage of installation. No issues with wifi; great connection.

[Max3Aj]

@Sheila12466, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here’s a step-by-step guide to help you resolve the issue with your HP DeskJet 4100 All-in-One printer getting stuck at the “Get the IP Address” stage during Wi-Fi setup:

Restart All Devices

• Turn off your printer, router, and the device you're using for setup.
• Unplug the printer and router from power for 30 seconds.
• Plug them back in and power them on.
• Wait until the router is fully back online before turning on the printer.

Check Printer’s Wireless Status

• On the printer, press the Wireless button.
• If the Wireless light is solid blue, it means the printer is connected.
• If it’s blinking or off, the printer is not connected.

Use HP Smart App for Setup

• Download or open the HP Smart app on your phone or computer. 
• Make sure Bluetooth is enabled on your device.
• Follow the on-screen instructions to add your printer and connect it to Wi-Fi.
• If prompted for a PIN, open the printer’s cartridge access door and use the PIN on the label inside.

Use Wi-Fi Protected Setup (WPS) as an Alternative

If your router supports WPS:

• On the printer, press and hold the Wireless button for 3 seconds until it starts blinking.
• Within 2 minutes, press the WPS button on your router.
• Wait for the Wireless light to turn solid blue.

Avoid Guest or Public Networks

• Ensure you're not trying to connect to a guest or public Wi-Fi network, which may block printer communication.

Move Printer Closer to Router

• Keep the printer within 8 meters (26 feet) of the router.
• Avoid walls or electronic interference between the printer and router. 
  HP DeskJet 2700, 2700e, 4100, 4100e printers – Wireless printer setup | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[eatherhay]

Hi Max,

I have followed all of your suggested steps and the problem persists. My router does not have a WPS button.