Cannot get my printer to connect to wifi

[eatherhay]

Hi Max,

I have followed all of your suggested steps and the problem persists. My router does not have a WPS button. 

[Max3Aj]

Hello @eatherhay, Welcome to HP Community! 

And thanks letting me know you've tried all the steps. Since your router doesn’t have a WPS button and the issue persists, here are a few additional steps that may help resolve the problem:

Advanced Troubleshooting Steps

1. Reset the Printer’s Network Settings Let’s start fresh:

• Press and hold the Wireless and Cancel buttons on the printer for 5 seconds.
• The Wireless light should start blinking, indicating it's in setup mode.

2. Use HP Smart App with Manual Setup

• Open the HP Smart app on your phone or computer.
• Tap Add Printer > Set Up a New Printer.
• If automatic setup fails, choose Manual Setup or Wi-Fi Direct.
• If using Wi-Fi Direct, connect your device to the printer’s temporary network (e.g., HP-Setup-XXXX) and follow the app instructions.

3. Check Wi-Fi Band Compatibility

• Ensure your printer is connecting to the 2.4GHz band of your Wi-Fi network (not 5GHz).
• You may need to temporarily disable the 5GHz band in your router settings or create a separate 2.4GHz SSID.

4. Assign a Static IP Address (Optional)

• Log into your router’s admin page (usually via 192.168.0.1 or 192.168.1.1).
• Look for connected devices and assign a static IP to the printer if it appears.
• If not listed, try connecting the printer via USB and use the HP Smart app to manually assign an IP.

5. Update Printer Firmware via USB

• Connect the printer to your computer via USB.
• Visit HP Support Site and download the latest firmware for your model.
• Run the update tool and follow the instructions.

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support