• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎12-15-2021 07:36 PM

HP Recommended
Product: Deskjet 3639
Operating System: Microsoft Windows 10 (64-bit)

Since recently moving to a new house, I can no longer print from my laptop.  Printer works fine from other devices (phone, tablet) but not from laptop.  Everything's on the same network, I've chatted with HP Virtual Agent and run the Print and Scan Doctor.  I've unplugged and plugged the printer back in.  I've disabled my virus protection (webroot).  No luck.  Any thoughts?

Category:
2 REPLIES 2

‎12-15-2021 08:04 PM

HP Recommended

@WPease1 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


                         https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-18-2021 02:00 PM

HP Recommended

Got it working by uninstalling/reinstalling the wireless printer.  Not sure why but it now works!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.