Cannot reconnect printer to wifi

[Jamie217]

I can not get my printer to connect to my wifi to print from my cell phone which is a Samsung Galaxy  S22 ultra.  But it will print wireless from my laptop.

[zoey7886]

@Jamie217, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer having a connection issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer works fine with your laptop but not with your phone. Let’s try to get this sorted out together. 😊

Here are a few steps to help troubleshoot the issue:

Restart Devices

• Turn off your printer, phone, and Wi-Fi router.
• Wait for about 30 seconds, then turn them back on. This often helps refresh the connection.

Check Wi-Fi Connection

• Make sure your phone and the printer are connected to the same Wi-Fi network (sometimes phones connect to a 5GHz network while printers prefer 2.4GHz).
• Open the HP Smart app on your phone — if you don’t have it, you can download it from the Google Play Store.

Reconnect Printer to Wi-Fi

• On the printer, press and hold the Wi-Fi button (or Wireless button) until it starts flashing.
• Open the HP Smart app and follow the prompts to add your printer.

Clear and Reset the Connection (if the above steps don’t work)

• Forget the printer from your phone’s Bluetooth/Wi-Fi list.
• Uninstall and reinstall the HP Smart app.
• Try setting it up again from scratch using the app.

Let me know how it goes! If it still isn’t working, we can try a few more advanced steps. 😊  

Take care, and have an amazing day!  

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Regards,