Cannot reconnect to the internet

[Orngkrsg]

I cannot reconnect to the internet with my hp 2700e!  I’m so frustrated 😩 I’m extremely technologically challenged!  Can anyone please help me 

[Deep_World · Accepted solution]

Hi @Orngkrsg,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely  understand your concern about how it can feel when your printer just won’t reconnect.

Could you please confirm whether you’re trying to connect it to Wi‑Fi or directly with a USB cable.

Here are a few simple steps you can try right away:

Restart printer and router: Turn off your printer and Wi‑Fi router, wait about 30 seconds, then power them back on.

Check Wi‑Fi light: On the printer, make sure the Wi‑Fi light is blinking or solid blue. If it’s off, press and hold the Wireless button until it starts blinking.

Reconnect via HP Smart app: Open the HP Smart app on your phone or computer, and follow the prompts to add your printer again.

Verify network: Ensure your device and printer are on the same Wi‑Fi network (sometimes phones or laptops switch to mobile hotspots without noticing).

Reset printer network settings: If nothing works, you can reset the printer’s network settings by holding the Wireless and Cancel buttons together until the Wi‑Fi light blinks. Then try reconnecting.

I hope this helps.