Cannot see my HP ink tank 415 in HP smart app. after I update my OS to Windows 11.

[jicar]

Cannot see my HP ink tank 415 in HP smart app. after I update my OS to Windows 11. 

Is there anyone can help me to fix this issue? Thanks!

[sandytechy20]

@jicar

Welcome to the HP support community.

I understand that you are getting printer driver issue, I am glad to assist you.

Uninstall the printer driver from root level before installing new driver, I am glad to assist you.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again

Download and install using HP Smart app

Here is the link to download:-Click here

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.