Cannot swich off private pickup on my new hp pc & printer

[dwstephens]

I have been running a new hp pc and printer for the past week with no problems.

Toady, the system keeps asking me to use the private pickup facility which i do not want.

I have opened app on my iphone and tried turning off the print anywhere and private pickup facilities but this does not work.

Any suggestions please?

[Gaya1239]

Hi @dwstephens,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering an issue with HP's "Private Pickup" or "Print Anywhere" feature, which is typically part of HP's Instant Ink or cloud-based printing service. Here's what you can do to resolve it:

1. Turn Off Private Pickup from the HP Smart App:

• Open the HP Smart app on your new PC.
• Navigate to the Printers tab and select your HP ENVY 6032e.
• Look for the Instant Ink or Print Anywhere settings.
• If the Private Pickup or Print Anywhere feature is enabled, try disabling it from here.

2. Access Printer Settings via Web Interface:

• Open a web browser on your PC.
• Type the printer's IP address in the address bar (you can find this by printing a network configuration page from the printer's control panel).
• In the web interface, navigate to the Network or Web Services section.
• Look for an option related to Private Pickup or Print Anywhere, and disable it.

3. Disable Print Anywhere from HP Connected:How to use the Print Anywhere feature in the HP Smart App.

• Go to HP HP printers - Print Anywhere with the HP Smart app on a web browser.
• Sign in with the same HP account you use with your printer.
• Look for the Print Anywhere settings and try to turn off the feature.

4. Check for App Updates:

• Ensure your HP Smart app is up to date on your PC and iPhone. Sometimes, updating the app can resolve unexpected behavior like this.

5. Factory Reset Printer (If Necessary):

If the above steps don’t work, you can try performing a factory reset on the printer, which should clear any unwanted settings, including Print Anywhere.

• To do this, go to Settings on the printer's control panel, select Printer Maintenance, and choose Restore Network Settings or Restore Factory Defaults.

I hope this helps. 

Take care and have a good day.

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