Cant use instant ink with this computer

[surlybonds]

connected this relatively new printer and have it hard wired to the computer.  spent 2 hours on line with hp and they ended by responding that the printer cannot be hard wired to the computer.  it has to be wireless.  it shows that it's connected to the internet and i have no problems printing, but i cannot use instant ink cartridges.  they give me an error and tell me that I need to sign up to instant ink. but when i go to the instant ink app, it shows that the printer is already enrolled.  I'm lost here.

Donn

[sandytechy20]

@surlybonds

Welcome to the HP support community.

I understand that you are unable to signup for an instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

 Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.