Cartridge failure

[Gefen1]

Hi I’m trying to print and it says cartridge failure 

[A_Gayathri]

Hi @Gefen1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting a "cartridge failure" message on your HP DeskJet Plus 4120 can be frustrating, but here are some steps to troubleshoot the issue:
 

Check Cartridge Installation:

• Turn off the printer and unplug it.
• Open the printer and carefully remove the ink cartridges.
• Reinstall the cartridges, ensuring they click into place securely. Make sure you're using the correct cartridges for your printer model.

Clean the Contacts:

• Check the contacts on the cartridges and inside the printer for dirt or ink buildup.
• Use a lint-free cloth or a cotton swab lightly moistened with water to gently clean the contacts. Let them dry before reinstalling.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer has the latest firmware. You can check this through the HP Smart app or HP's official website.

Try a Different Cartridge:

• If you have a spare cartridge, try replacing the current one to see if the issue persists. This will help determine if the cartridge itself is faulty.

Check for Error Codes:

• If the printer displays an error code along with the cartridge failure message, look it up on HP's support site for specific guidance.

Refer to this document:  HP DeskJet Plus 4120 All-in-One Printer User manual
 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes
 

I hope this helps. 

Take care and have a good day.

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