Case number I was given not in sysytem

[Robertpaul13400]

I was just on the phone with a support agent who stated that she documented my case giving me a  Case #Edited.(June 6th/2025--approx 4pm EST) She told me an email was sent by her to me while we spoke and that an  offer from HP was on it. That was 15 minutes ago. I still have not received it. I  logged in to my account and that case number was not there. How do I retrieve that case # and continue the discussion?

Thanks

[Garp_senchau]

@Robertpaul13400, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It appears that you've been in contact with our agent. From the case ID provided, i see that the email has been sent by the agent. 

Let me know If you still haven't received it yet.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Robertpaul13400 · Accepted solution]

Received yesterday..thank you..will consider the offer..👍