Change of internet provider

[Len94]

hi, I hope someone can help me reconnect my printer to our new internet provider. We have installed a new modem.

[VikramTheGreat]

Hi @Len94,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'd be happy to help you reconnect your HP printer to your new Wi-Fi network! Here's a step-by-step guide to get you started:

Option 1: Using the Printer Control Panel

1. Turn on your printer.
2. On the printer's touchscreen, go to:
   • Setup (gear icon) > Network Setup > Wireless Settings.
3. Select Wireless Setup Wizard.
4. Choose your new Wi-Fi network from the list.
5. Enter your Wi-Fi password and confirm.

Option 2: Using HP Smart App (if no touchscreen)

1. Download the HP Smart app on your phone or PC:
   Download HP Smart
2. Open the app and click “Set up a new printer”.
3. Follow the on-screen instructions to connect the printer to your new Wi-Fi.

Option 3: Reset Network Settings (if needed)

If your printer isn’t detecting the new network:

• On the printer, go to Settings > Network Settings > Restore Network Defaults.
• Then repeat the Wireless Setup Wizard steps.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support