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‎01-04-2021 03:16 PM

HP Recommended
Product: Envy 6055
Operating System: macOS 10.15 Catalina

I have changed routers and am trying to change the network my printer is connected to but there doesn't seem to be any option to do that.  How do I complete a factory reset on the printer so it forgets my old wifi and enables me to connect to the new one?

 

Thanks!

Category:
4 people had the same question
1 REPLY 1

‎01-07-2021 12:07 PM

HP Recommended

@bobbylee13

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please restore the printer back to Factory Settings

 

1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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