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‎11-15-2022 05:21 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

After changing from BT copper to BT fibre with Smart Hub 2 the HP Envy 5530 printer often not connected to PC when scanning or printing, although constant blue light on.  From touchscreen settings found router and using Wizard tried to reconnect - sometimes worked but if not turning printer off and on again did.  Now after doing the same it says connected but when I try to scan it says no computer found.  Nothing changed so do not know why it has stopped connec

Have tried restoring default settings and using Wizard again - no luck and turning printer off/on and PC/router off/on etc - no luck again.  I am not sure about uninstalling and adding printer again.  Also know nothing about drivers, so do not know if I have to install printer again using disc that came with it or some other way.

Finally if all else fails there is a USB socket on the router and a square one on the back of the printer - could I connect with a cable instead of wi-fi.  Would have to move printer each time I needed to print but at least it would work.

Could I please have some advice on this as other people seem to have had similar problems.

 

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