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- Changed from Sky to cable and cannot connect printer wireles...

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03-24-2022
02:08 AM
- last edited on
03-24-2022
06:49 AM
by
JessikaV
I've just changed from Sky to Virgin cable & cannot connect to printer which I did wirelessly before.
Printer does not have a screen
03-27-2022 07:58 AM
@gerbil3, Welcome to the HP Support Community! I’m here to help.
I see that you are not able to connect the printer to the new router.
- Restart the router, the printer, and the computer
Follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)
- Make sure the printer and the computer are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307
I am an HP Employee