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Common problems for Connectivity Issues
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HP Recommended
HP ENVY 6032 All-In-One Printer

I've just changed from Sky to Virgin cable & cannot connect to printer which I did wirelessly before.

Printer does not have a screen

1 REPLY 1
HP Recommended

@gerbil3, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to connect the printer to the new router.

 

  • Restart the router, the printer, and the computer

Follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

  • Make sure the printer and the computer are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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