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Common problems for Connectivity Issues
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‎10-21-2021 12:22 PM - edited ‎10-21-2021 01:04 PM

HP Recommended

I am about to cry. I have searched high and low everywhere online and cannot find the answer. i cannot download hp smart on my laptop due to full storage capacity. so I am forced to do this on hp smart app on my apple mobile phone. we have a new router and I am following the steps, but how do I change the wi-fi network from "hp-setup-..." to your personal wi-fi network?? on apple phone! it says to go through the wi-fi settings and there's noway of changing the name. what do I do? i cant seem to talk to a live agent

 

 

_________

 

I figured it out

Category:
1 REPLY 1

‎10-21-2021 01:44 PM

HP Recommended

Hi,

Please follow below steps to restore wi-fi setup mode first:

https://support.hp.com/us-en/document/ish_1780623-1698506-16

 

Make sure your mobile device is connected to your Wi-Fi network, then open the HP Smart app and click the plus sign.

Select the Set Up option next to your printer and follow the steps on screen to select your home wifi.

 

Shlomi



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