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‎01-12-2021 04:36 PM

HP Recommended
Product: OfficeJetPro 8715
Operating System: iOS

My printer has an old email address, that is not used anymore. How do I change the address to my new email so that I can scan docs again?

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1 REPLY 1

‎01-17-2021 03:28 AM - edited ‎01-17-2021 03:30 AM

HP Recommended

@RosieGirl1, Welcome to the HP Support Community!

 

Are you trying to scan to email?

You will have to create a new profile as shown in this document - How to Scan to Email (applies to Officejet printers too)

 

If you are trying to scan to email using a MAC, refer to the FAQ section in this document to know how it's done.

 

For info on changing the ePrint address, refer to - Change Your HP ePrint Email Address (printing only)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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