Claim Code Invalid

[wilsonrollejr]

Hi,

I have been trying countless times to get my claim code to work. I have removed web services and added it back. I have waited 24 hours, I have shut down my entire network and restored it. To any avail, I am receiving the same error when trying to register my printer. I have even tried to register the printer from my phone and it says that it is registered to a different account in which it is not. 

The error which I receive when Im online is: That claim code is invalid, try entering a valid claim code (ie. 10HLVT3FRT)

[KrazyToad]

@wilsonrollejr

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Next assign a Manual IP Address

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Then Disable and Re-enable Web Services

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[wilsonrollejr]

Hi,

I followed the steps. The error that I just received when trying to add the printer was Request failed with status code 500

[KrazyToad]

@wilsonrollejr

Let's try a Semi full Reset and then try printing the claim code

Please check your Inbox for instructions

[wilsonrollejr]

Hi,

I was able to perform a semi-full reset. I got a new claim code. However, when trying to add the printer. The error that I receive is 

That claim code is invalid, try entering a valid claim code (ie. 10HLVT3FRT)

[ShlomiL]

Hi,

Do you use the part prior to @hpeprint.com from the printed information sheet as the claim code?

[wilsonrollejr]

Previously, Yes I did