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I’m having a hard time trying to find the claim code.  I’ve looked at different videos and there isn’t one for my model and the way they are trying to have me check I’m unsuccessful.   Help please.  I want to be able to preform mobile print & fax.  Thank you in advance. 

CmJ04

1 REPLY 1
HP Recommended

@CmJay04 

 

Welcome to the HP English Community --

 


@CmJay04 wrote:

I’m having a hard time trying to find the claim code.  

I’ve looked at different videos and there isn’t one for my model and the way they are trying to have me check I’m unsuccessful.  

Help please.  

I want to be able to preform mobile print & fax.  Thank you in advance. 

CmJ04


 

I'm not sure who "they" are -- is the "claim code" a message you are seeing somewhere?

 

HP Smart--  Application -- Mobile - is available through your apps Store for supported Operating System versions.

 

The printer includes built-in Fax hardware - No claim code necessary. 

 

HP Mobile Fax is an application available from within the HP Smart application --

Mobile Fax does need to be installed / connected to your HP Account -- No claim code necessary.

 

Instant Ink is a subscription Ink Service -- the subscription is entirely optional.

Do not sign up before you read the documentation about how the service works !

If you need information on Instant Ink, ask--  I will post a separate reply for Instant Ink.

 

 

Details / How-to / Instructions / Information

====  ====  ====  ====  ====  ====

 

Mobile Printing – Mobile Options for Printers

 

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

 HP LaserJet Enterprise, HP PageWide Enterprise - Wireless printing from a laptop, phone, or tablet

 

 HP LaserJet, HP OfficeJet Enterprise, HP PageWide - Printers that can use mobile printing solutions

 

====  ====  ====  ====  ====  ====

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

Reminders -- Initial Connection

  • Your Mobile device (tablet, phone) must be on the same network as the printer.
  • Location Services and Bluetooth should both be switched ON

 

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

 

====  ====  ====  ====  ====  ====

 

“Print Anywhere” Supported on Select non-HP+ printers and HP+ Printers with HP+ enabled

 

  HP Printers - Print Anywhere with the HP Smart App

 

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

Minute 2.07 – “To use Print Anywhere”

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

 

Important Reference:  About HP Smart Advance for HP printers

 

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

 

AND

HP printers - Using advanced scanning features (HP Smart app)

 

====  ====  ====  ====  ====  ====

 

-- HP Smart – Mobile Fax –

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

 

“More FAQs” calls this document - READ

 

Video Example

------------------------------------------------------

 

NOTE:  Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

 

--------------------------------------------------

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9130e All-in-One series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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