Color LaserJet MFP M180nw wifi connection issue

[julioque]

Our printer was working just fine and connected easily with our phones, laptops, desktop devices. All of the sudden, none of our devices can register it as being connected to wifi. According to the printer self-diagnostics and reports, the printer thinks it's online on our same network. When we try to print, we get a "your printer is offline" error message.  I've tried "forget this device" and then reinstalling it and the same issue happens. We have of course tried unplugging/replugging, resetting the wifi, etc. 

I'd like to try resetting the printer and getting it to forget it's ever met us before, and see if that works, but I can't figure out how to do a factory reset. 

Or, are there other ideas to get our devices + printer to start talking again?

[A_Gayathri]

Hi @julioque,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Color LaserJet Pro MFP M180nw’s WiFi connectivity issue perform a factory reset if needed:
 

1. Check Network Settings and Connectivity

• Ensure the Printer is on the Correct Network: Confirm that your printer is connected to the same WiFi network as your devices. You can usually check this via the printer's control panel or web interface.
• Check for Interference: Make sure there are no significant sources of interference between the printer and your router.
• Update Printer Firmware: Sometimes, updating the printer's firmware can resolve connectivity issues. Check the HP website for any available updates for your printer model. Update the firmware on an HP printer

2. Basic Troubleshooting Steps

• Restart Devices: Restart your printer, router, and the devices you're trying to print from.
• Reconnect to WiFi: Use the printer’s control panel to reconnect to your WiFi network. This often involves navigating to the network settings and selecting your network.

3. Perform a Network Reset

If the basic troubleshooting steps don’t work, try resetting the printer’s network settings:

From the Printer’s Control Panel:

• Go to the Setup menu.
• Select Network Setup or Wireless Settings.
• Choose Restore Network Settings or a similar option.

Reconfigure Wireless Settings:

• After the network settings are reset, you will need to reconnect the printer to your WiFi network. Follow the on-screen instructions to select your network and enter the password.

4. Factory Reset

If the issue persists, performing a factory reset might be necessary:

Locate the Factory Reset Option:

• From the printer’s control panel, go to Setup.
• Navigate to Printer Maintenance or Service.
• Look for an option like Restore Defaults or Reset to Factory Settings.

Follow Instructions:

• Confirm the reset action when prompted.
• The printer will reboot and return to its factory settings.

Reconfigure the Printer:

• Once the reset is complete, you’ll need to go through the initial setup process again, including reconnecting to your WiFi network and installing any necessary drivers on your devices.

5. Reinstall the Printer on Your Devices

After resetting and reconnecting the printer, make sure to remove any existing printer installations from your devices and reinstall the printer:

On Windows 10:

• Go to Settings > Devices > Printers & scanners.
• Remove any existing entries for the HP Color LaserJet Pro MFP M180nw.
• Click Add a printer or scanner and follow the prompts to add the printer again.

On Other Devices:

• For mobile devices or other operating systems, use the HP Smart app or the printer’s setup wizard to add the printer back to your network.

Refer to this document: HP Color LaserJet Pro MFP M180nw User manual

I hope this helps. 

Take care and have a good day.

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