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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
BrianJoyce
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Solved!

Communication

HP Recommended
DeskJet 3630
Microsoft Windows 10 (64-bit)

I am enrolled with Instant Ink but when I check my cartridge level state I get the message  'The Computer Is Unable to Establish a Two-Way Communication with the Device'.  Does that indicate Instant Ink won't recognise my current need for replenishment and, if so, how do I deal with the problem?

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TEJ1602
HP Support Agent
HP Support Agent
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@BrianJoyce, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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