Computer appears to be configured but the device or resource (h20180.www 2.hp) is not responding

[Bob34677]

My system is running Win 10-64 upgrade. We have a 11yr old HP Officejet 6500A 710a.  I ran HP print and san doctor  and this "Problem found: Computer appears to be configured but the device or resource (h20180.www 2.hp) is not responding".  I also got the fallowing message some ware "Temp DNS error: try refreshing pg. Error code INET_E_RESOURCE_NOT_FOUND"   I have been working on this all day. Should have just bought a new one.  product no. CN555A  I erased and downloaded new software early Jan. was working fine until Mon. am.  It is on a wireless router w/ 2 users working from home I do have assess to hard wire tp printer.     

I presume some will reply and you have my email. Help-can not afford any new hardware. 

.

[Jay_G24]

Hi @Bob34677,

I'd like to help!

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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