Computer saying printer is "Not Available"

[User18001]

Mac computer says that the printer is unavailable. I can print from the printer (Test prints, instructions, etc.) but not from my computer. I am connected via USB. I can scan, just not print.

[Raj_05]

Hi @User18001,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can take to troubleshoot and resolve the "Not Available" error on your HP Officejet Pro 8600 Plus E-All-In-One Printer.

Check Printer Connection

1. Ensure USB Connection: Verify that the USB cable is securely connected to both the printer and your Mac. Try a different USB port on your Mac if available.
2. Check Cable and Ports: Ensure that the USB cable and ports are not damaged. Try using a different USB cable if possible.

Restart Devices

1. Restart Printer: Turn off your printer, wait for about 30 seconds, and then turn it back on.
2. Restart Mac: Restart your Mac to refresh the connection between the devices.

Check Printer Status on Mac

1. Open Printers & Scanners: Go to System Preferences > Printers & Scanners.
2. Select Printer: Ensure that your HP Officejet Pro 8600 is listed. If it shows as offline or unavailable, try the following:
   • Right-click on the printer and select Reset printing system....
   • Add the printer again by clicking the + button and selecting your printer from the list.

Update Printer Drivers

1. Visit HP Support: Go to the HP Support website.
2. Search for Drivers: Enter your printer model and download the latest drivers and software for macOS.
3. Install Drivers: Follow the on-screen instructions to install the drivers. Restart your Mac after installation.

Reset Printing System

1. Open Printers & Scanners: Go to System Preferences > Printers & Scanners.
2. Reset System: Right-click (or Control-click) in the printer list and select Reset printing system....
3. Re-add Printer: After resetting, click the + button to add your printer again.

[Raj_05]

Check Printer Firmware

1. Update Firmware: Ensure your printer firmware is up to date. You can update the firmware via the printer’s control panel or through the HP Support website.

Test Print

1. Print a Document: Try printing a test document from your Mac to check if the issue is resolved.

Additional Troubleshooting

1. Check Print Queue: Make sure there are no stuck print jobs in the print queue. Open Printers & Scanners, select your printer, and click Open Print Queue. Cancel any pending jobs and try printing again.
2. Check Printer Settings: Ensure that the printer is set as the default printer in your Mac's print settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[User18001 · Accepted solution]

Hey, sorry that I didn't reply very quickly. It is resolved now. Thank you for your help.