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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Computer thinks the printer is off

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10-10-2024 02:57 AM
the computer thinks the printer is off. I have looked at the answers to this question, but I have no idea how to uninstall the drivers and re-install them. It's a brand new printer and it was working fine last time I used it. I'm really dissapointed that it's now got a problem. How can I rectify this please?
10-11-2024 11:51 AM
Hi @HummingbirdDG,
Welcome to the HP support community.
Please help us with your HP unit serial number or the product number on a private message for further assistance.
Here is the link to find the product number:- Click here
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.
Alden4
HP Support
HP Support Community Moderator