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Locked

‎10-10-2024 02:57 AM

HP Recommended

the computer thinks the printer is off. I have looked at the answers to this question, but I have no idea how to uninstall the drivers and re-install them. It's a brand new printer and it was working fine last time I used it. I'm really dissapointed that it's now got a problem. How can I rectify this please?

Category:
1 REPLY 1

‎10-11-2024 11:51 AM

HP Recommended

Hi @HummingbirdDG,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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