Config issues 0x0004005

[362829]

Error message 0x0004005

[Hawks_Eye]

Hi @362829 

Welcome to the HP Support Community! We're here to help you get back up and running.

We understand you’re experiencing a configuration issue with your HP DeskJet 3637 All-in-One Printer and are seeing error 0x0004005. Let’s work through a clean setup path to restore the printer connection.

 

1. Restart the printer and computer

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the cord from the wall outlet.
• Wait about 60 seconds.
• Reconnect the power cord directly to a wall outlet and then to the printer.
• Turn the printer on if it does not start automatically.
• Restart the computer or mobile device being used for setup.

 

2. Use the HP App for setup

HP provides the HP App for the HP DeskJet 3637 setup. It can connect the printer, install the required driver, and provide Diagnose/Fix options for setup issues.

• Open the HP App.
• If the HP DeskJet 3637 is already listed but is not configured correctly, remove the printer from the app and add it again.
• Follow the on-screen prompts to complete the connection and setup.
• If using a VPN, disconnect it temporarily during printer setup. HP specifically advises disconnecting VPN connections before downloading/setup.

 

3. If this is a Wi-Fi configuration issue

Place the printer reasonably close to the wireless router during setup, then use the HP App to add the printer again. HP's DeskJet 3637 setup resources include assistance for restoring Wi-Fi setup mode and troubleshooting Wi-Fi connections.

If possible, also restart the wireless router before attempting the connection again.

 

4. Reinstall the HP DeskJet 3637 software

If error 0x0004005 continues during configuration, reinstalling the printer software can help establish a fresh configuration.

Download the software specifically for the HP DeskJet 3637 All-in-One Printer, then select the correct operating system and version. HP currently provides an official driver/software page for this model, including OS selections through Windows 11. HP DeskJet 3637 Software and Driver Downloads

Restart the computer after installation, then open the HP App and add the printer again.

 

5. If error 0x0004005 remains

Please note exactly where the 0x0004005 message appears: in the HP App, Windows printer setup, or another screen. That distinction will help us narrow the next troubleshooting step without repeating the setup unnecessarily.

You can also use the dedicated HP troubleshooting page for this model:

HP DeskJet 3637 troubleshooting and support

Take care, and have an amazing day!

Regards, 

Hawks_Eye