Connect HP ENVY 4504 printer via WIFI with PC (Windows 10 (64 bits) not possible

[DS121]

Try to connect printer HP ENVY 4504 via WIFI  with PC.

Get message about 'DIRECT-49-HP ENVY 5000.

Not clear what to do

[Rainbow23 · Accepted solution]

Hi @DS121,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network after changing the network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

Step 1: Restore the printer to its network defaults.
1. Press the Wireless button to access the Wireless Status menu. 

2. Press the button next to Settings to access the Wireless Settings menu. 

3. Select Restore Defaults. 

4. Confirm selection to restore defaults

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

You may also refer to this document link: https://support.hp.com/nz-en/document/ish_1736500-1626554-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DS121]

Thanks for you help. Succesful!

[Rainbow23]

Hi @DS121,

I'm glad to hear that the issue has resolved.

Do keep us posted if you need help in the future and we will always be there to help you.

Take care and have a good day!