-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
1
0
0
HP Recommended
HP Recommended
Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.
Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.
Or simply use Wi-Fi direct.
| If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing. |
Wi-Fi reset video M28w
m15w Wi-Fi Reset instructions
M14 again
All m15w
Wi-Fi direct mode uses the PIN. This is useful if you want to avoid configuring or using the modem / router.
| To use Wi-Fi Direct, make sure it is enabled. To check Wi-Fi Direct name and password (pin), print a configuration report by pressing and holding the Resume/Cancel LED starts blinking, and then release the button. |
A video showing this for m15w is here Page 5 of reference guide explains Wi-Fi direct for the M203dw and indicate that both the 2.4 and 5ghz band are supported.
Here is Wi-Fi setup video for m28w The m15w video here might be useful but the Wi-Fi is easier to setup.
WPS or pushbutton Wi-Fi setup is described on page 2 of this manual
full feature software m28w and 29,30,31 March 2022
Full feature for m15,16,17a,17w March 2022
LaserJet Reference m28w m15w m203dw
m102w m106w
three ways to connect 102-106
setup using iPhone or iPad
https://www.youtube.com/watch?v=ezYcwQ-3x48&ab_channel=HPSupport
setup using android phone or tablet
https://www.youtube.com/watch?v=x_sUA5YuYmc&ab_channel=HPSupport
Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
This video shows how to set up an HP LaserJet M14-M17 or M28-M31 printer on a wireless network from an iPhone or iPad. We will use the HP Smart app to set up the printer on the network. Chapters: 00:00 Introduction 00:25 Restore printer network settings to factory defaults 00:50 Download the HP ...
In this video, you will see how to set up an HP LaserJet M14-M17 or M28-M31 printer on a wireless network from your Android smartphone or tablet. You will learn how to use the HP Smart app to set up your printer and get started with printing your documents and photos quickly and easily. Chapters:
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community