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Locked

‎09-25-2024 09:12 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: macOS 10.15 Catalina

Can not get printer to connect to Wi-Fi, I have changed Wi-Fi router’s 

1 REPLY 1

‎09-27-2024 08:22 AM

HP Recommended

Hi @Nick4949,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To connect your HP LaserJet Pro MFP M28w printer to a new Wi-Fi router, you can follow these steps.

 

Reset the Printer's Network Settings

  1. Turn on the printer.
  2. Press and hold the Wireless button (it looks like a Wi-Fi symbol) for about 5 seconds until the wireless light starts blinking. This resets the wireless settings.

Connect the Printer to the New Wi-Fi Network

  1. Download the HP Smart app on your smartphone or tablet from the App Store (iOS) or Google Play Store (Android).
  2. Open the HP Smart app and click on the "+" icon to add a new printer.
  3. The app should automatically detect your printer. If not, you can select "Add Printer" manually.
  4. Follow the prompts to connect the printer to your new Wi-Fi network. You may need to enter the Wi-Fi password.

Print a Network Configuration Page

  1. After connecting, you can print a network configuration page to verify the connection:
    • Press the "Information" button on the printer control panel (it looks like an "i" or a page icon).
    • This will print a page showing the printer’s network status.

Install Printer Drivers (if necessary)

  1. If you haven't already, download and install the latest drivers for your printer from the HP support website.
  2. Follow the instructions to complete the installation.

Note:

  • Ensure the printer and router are within range and there are no obstructions.
  • Restart your router and printer if the connection fails.
  • If you're still having issues, consider using the Wi-Fi Direct feature, which allows the printer to connect directly to your device without a router.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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