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Locked

‎05-13-2022 04:41 PM

HP Recommended

Printer was working fine and connect to laptop and wireless internet. We moved and because of that changed internet provider. Have not been able to connect printer to internet or laptop. Have followed all steps trying to connect and use. Internet light blinks and internet symbol shows strength but it only shows it as the light blinks then it disappears only to continue, it does not lock on a strength.

1 person had the same question
2 REPLIES 2

‎05-13-2022 07:44 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please do a wireless reset.  This resource shows how it's done:

https://www.youtube.com/watch?v=1vjgUw9JjxM

(at time 0:32, it shows how to do a wireless reset)

 

After a reset, use the HP Smart app to connect printer to the new network.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless
HP Deskjet 2652 & 2655: Download Install Software & Connect using HP Auto Wireless
youtube.com/watch?v=1vjgUw9JjxM
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows the Software download, Install and Connect to the network using the HP Auto Wireless Connect (AWC). HP AWC is a feature using the software to connect the printer to the network automatically
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‎05-13-2022 09:52 PM

HP Recommended

hpenvy 6032 connect to internet

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