Connect to internet

[Jezzica92]

I tried every possible solutions for days on end. Now I still can not turn the printer status from offline to online and I am out of options.  What should I do at this point?!

[Max3Aj]

@Jezzica92, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your HP printer stays offline despite trying multiple solutions. Let’s walk through a few targeted steps to bring it back online and connected to the internet.

Restart Everything

• Turn off your printer and unplug it from the power source.
• Restart your computer and Wi-Fi router.
• Plug the printer back in and turn it on.

Check Network Connection

• Make sure your printer and computer are connected to the same Wi-Fi network.
• On the printer, check the Wireless icon:
  • Solid blue light = connected
  • Blinking or off = not connected

If not connected, follow this guide to reconnect:
HP Printer Setup (Wi-Fi Network)

Use HP Smart App – Diagnose & Fix

• Download or open the HP Smart app on your PC or Mac. HP Smart
• Go to “Diagnose & Fix” (wrench icon on Windows or dropdown on Mac).
• Follow the on-screen instructions to automatically detect and fix issues.

Check Printer Settings (Windows)

• Go to Control Panel > Devices and Printers
• Right-click your printer > See what’s printing
• Click Printer in the top menu and uncheck “Use Printer Offline”

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support