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‎08-20-2022 03:29 PM

HP Recommended
Product: HP LaserJet Pro M15w Printer
Operating System: Microsoft Windows 11

I just installed a new router and all my devices are connected but my HP Laserjet Pro M15w printer isn't connecting.  I tried unplugging it, but it still won't connect.  What are the steps to correct this problem.  This printer does not have a display screen.

Category:
1 REPLY 1

‎08-20-2022 10:27 PM

HP Recommended

@MNGIRL3 

 

Welcome to HP Support Forum. Please use the following instructions to fix:


                        https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Also

                        https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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