• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎11-08-2020 05:25 AM

HP Recommended

Hi I am trying to set up a HPDeskjet 2632 to my wifi and I am getting the below error:

 

You are connected to a 5GHtz Wifi network. However the printer can only be connected to a 2.4Ghtz wifi network.

 

It is then asking me to choose another network?  - I only have 1 WIFI 

 

Can anyone help please with simple steps 

 

Thanks 🙂

Category:
1 REPLY 1

‎11-10-2020 08:06 AM

HP Recommended

Hi @Carly851,

 

I'd like to help!

 

HP DeskJet 2632 All-in-One Printer can connect only to 2.4 GHz network.

 

You can contact your ISP and split the network to 2.4 and 5 GHz

 

 You can print using Wi-Fi Direct connectivity or you can connect a USB cable between the printer and computer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.