Connecting HP7520 printer to Sky Broadband

[Beetee36]

Hi  - first post!

I have just had Sky broadband installed and am struggling to get my photosmart 7520 to connect with the router.

I have split the outputs from the router into 5 and 2.4 and am trying to connect to the 2.4 option.

I have managed to connect successfully once or twice and a few prints have then made their way through, but generally the printer just wont connect.

Would ideally like to connect successfully (like I used to with BT) - Sky tell me it an HP problem. If I am unsuccessful at connecting wirelessly, is there a way of connecting my laptop directly to printer just to get me by?

[Nal_NR]

Hi @Beetee36,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with connectivity. 

This printer only connects to 2.4GHz.

Ensure the router is broadcasting on both frequencies.

Create a separate SSID named network for each band / frequency.

Connect the printer to the SSID named network for the 2.4GHz.

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_14

Refer to this document 

 Wireless printing center – Replacing your Wireless Router

Wireless Center > Section: Common Questions > Topic Printer no longer works on network

Section:  Mesh Networks

Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
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