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Common problems for Connectivity Issues
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‎11-02-2023 11:19 AM

HP Recommended

HP Color LaserJet MFP Pro MFP M476dw    entered the TMobile password for internet.  The "antenna" on LaserJet continued "searching" and never connected to the new WiFi.  Tried three separate times, moving the box closer to the printer, and still no luck.

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2 REPLIES 2

‎11-02-2023 11:33 AM

HP Recommended

Did you make any changes to your wireless? 

 

If you have a new wireless make sure you have 2,4GHz band enabled, because that's the only band the printer can connect to.




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‎11-02-2023 11:51 AM

HP Recommended

Thanks Valsimot. I will try to contact TMobile,  (since the WiFi is new) to see how to set it for the 2.4.  The TMobile

box is pretty self-contained, and I didn't see how to do that.

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