Connecting OfficeJet Pro 9128e to wifi

[Pooma0204]

Touch screen wants me to return to the set up page.  Printer won't connect to the wifi, or at least the wifi light isn't coming on.  I've gone through all the touble shooting options.  

[Kuroi_Kenshi]

Hi @Pooma0204,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps if you haven't already.

Restart your Devices

1. Restart the Printer: Turn off your printer, wait for a few seconds, and then turn it back on.
2. Restart your Router: Turn off your router, wait for a few seconds, and then turn it back on.
3. Restart your Computer or Mobile Device: Turn off the device you are trying to connect to the printer, wait for a few seconds, and then turn it back on.

Verify WiFi Network and Settings

1. Check WiFi Network: Ensure your WiFi network is working correctly and that other devices are able to connect to it.
2. Verify Network Name (SSID) and Password:
   • Make sure you are using the correct network name (SSID) and password.
   • Remember, both are case-sensitive.

Printer Control Panel

1. Access Wireless Setup Menu:
   • From the Home screen on the printer control panel, touch the wireless icon or wireless settings.
   • If prompted, select the setup wizard to begin the setup process.

Manual Network Connection

1. Use WPS Method (if router supports WPS):
   • Press the WPS button on your router.
   • On the printer, go to the Wireless Setup menu and select WPS connection.
2. Use HP Smart App:
   • Download and install the HP Smart app on your computer or mobile device.
   • Follow the instructions to set up your printer and connect it to the WiFi network.

Restore Network Settings

1. Restore Network Settings:
   • On the printer’s control panel, go to the Wireless or Network menu, then select Restore Network Settings or Restore Defaults.
   • Try setting up the WiFi connection again.

If still not resolved, try the following:

1. Update Firmware:
   • Ensure your printer’s firmware is up-to-date. You can check updates via the HP Smart app or the printer’s Embedded Web Server (EWS).
2. Move Printer Closer to Router:
   • Ensure the printer is within range of the WiFi signal. Move it closer to the router if necessary.
3. Disconnect Any Ethernet or USB Cables:
   • These connection types might interfere with the WiFi Direct connection.

Let me know if it helped.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,