-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Connecting Photosmart Wireless B109n to WiFi ???

Create an account on the HP Community to personalize your profile and ask a question
09-27-2020 08:59 AM - edited 09-27-2020 09:45 AM
Well....
first of all, sorry for my English, I would have preferred the German Forum, but he is closed, so here is my problem...
I'm trying to connect this old thing to WiFi 😪
After a lot of trying and failure messages, I finally succeeded to come forwards using an USB cable.
Now I got the following Message: (hope you can translate it ? 🙄)
Der Computer kann nicht mit Ihrem Drucker unter 192.168.178.36 kommunizieren. Die Firewall-Software ist eine mögliche Ursache. Wenn Sie Firewall-Software verwenden, vergewissern Sie sich, dass UDP Port 427 weder für ein- noch für ausgehenden Datenverkehr gesperrt ist.
Der PC kann nicht mit dem Drucker an der Adresse 192.168.178.36 kommunizieren. Überprüfen Sie alle Kabelverbindungen. Stellen Sie sicher, dass der Drucker, der PC und der Router mit Strom versorgt werden sowie eingeschaltet und mit dem Netzwerk verbunden sind.
but got stuck with all my efforts (including shutting down my antivir) to continue connecting . 😫
My actual display:
In my WiFi list I can see this:
probably through the USB connection ?
HOPE someone can help me 🤔🙄🙂
Solved! Go to Solution.
Accepted Solutions
10-09-2020 11:33 AM
Have you tried printing using the USB connection and check if that works?
The error is about a security firewall on the computer. it could be the Windows firewall or the anti-virus that you have installed.
I also see that the wireless network you are using is not split into 2.4Ghz and 5Ghz. This printer would work on a 2.4Ghz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Let me know how this goes.
KUMAR0307
I am an HP Employee
09-29-2020 01:19 PM
@compistress Your English seems to be just fine, that said, you're right about converting USB to wireless, as that's the step I have for you, here's everything you need to know and do, to resolve this issue:
If you initially set up your printer with a USB cable connection to the computer using the full feature HP driver or the HP Smart app, you can convert to a wireless network connection at any time.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SELECT THE OS IN USE WITH YOUR PRINTER
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-01-2020 12:42 PM
@compistress I've got my fingers crossed, please take your time and get back to us when ready,
And If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-09-2020 04:29 AM - edited 10-09-2020 04:47 AM
Well, as I feared....
I started the procedure, it seem to work but then came this massage again:
"Der Computer kann nicht mit Ihrem Drucker unter 192.168.178.36 kommunizieren. Die Firewall-Software ist eine mögliche Ursache. Wenn Sie Firewall-Software verwenden, vergewissern Sie sich, dass UDP Port 427 weder für ein- noch für ausgehenden Datenverkehr gesperrt ist.
Der PC kann nicht mit dem Drucker an der Adresse 192.168.178.36 kommunizieren. Überprüfen Sie alle Kabelverbindungen. Stellen Sie sicher, dass der Drucker, der PC und der Router mit Strom versorgt werden sowie eingeschaltet und mit dem Netzwerk verbunden sind."
I deactivated my AntiVir program and repeated, but it got stuck again 😭
10-09-2020 11:33 AM
Have you tried printing using the USB connection and check if that works?
The error is about a security firewall on the computer. it could be the Windows firewall or the anti-virus that you have installed.
I also see that the wireless network you are using is not split into 2.4Ghz and 5Ghz. This printer would work on a 2.4Ghz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Let me know how this goes.
KUMAR0307
I am an HP Employee
10-09-2020 12:27 PM - edited 10-09-2020 02:46 PM
Thanks ! 👍 This is something new and very promising. 😃
I'll try it as soon as possible.😎
And YES, your hint helped 🙏
Searching my routers settings, I found out, that a little check mark was missing.... 😉
🙄😲😆
THANKS again, all of you . 🤗
10-11-2020 07:11 AM
That's awesome, I'm glad it worked,
Remember, if you ever need help related to your HP device,
We'll be right here and happy to help, take care and have an awesome day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Question | Author | Posted | |
---|---|---|---|
07-09-2024 09:59 AM | |||
08-27-2023 02:19 AM | |||
04-14-2016 01:55 PM | |||
09-18-2017 04:46 PM | |||
07-14-2021 08:07 AM |