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‎01-28-2022 01:45 PM

HP Recommended

Trying to set up and connect my HP Deskjet 3755 printer, tried going through the HP smart app that was recommended and I cannot get it to connect to my network at all, and in the app it comes up saying my printer isn't compatible with the smart app. So I'm so confused on how to just get my printer set-up and just connected.

Category:
1 REPLY 1

‎02-12-2022 02:09 AM

HP Recommended

@Chad_b

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done, connect the Printer to the new Wi-Fi and use the HP Smart App to connect the Printer and the Computer: https://support.hp.com/in-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day


I am an HP Employee

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