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HP Recommended
macOS 12.0 Monterey

I have a HP OfficeJet Pro 9010 series. I recently moved and we got a new router. I can not connect my printer to the new network. When I press on Wireless setup wizard it states "this feature has been locked by the person who set up the printer." I don't know how to unlock it so that I connect it to the new network that I have. 

If someone could please help.

Thank you, 

Emily

1 REPLY 1
HP Recommended

@Emily0918

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.