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‎05-07-2021 03:58 PM

HP Recommended
Product: HP office jet 3833
Operating System: Microsoft Windows 10 (32-bit)

I have an HP OfficeJet 3833 Wi-if printer.  I used to have it connected to my work laptop but got a new laptop so trying to set it up on the new one.

The printer does not show in the list of available printers (have my VPN turned off).  In set up I have tried to connect it through both the Bluetooth and other devices,  as well as printers and scanners.  I have also searched for it through search for “universal printers” and “the printer that I want wasn’t listed” link using the printer’s IP address.  But HP doesn’t show up in list of manufacturers.  Also tried setting it up through Wireless set-up wizard on the printer itself, but that just set it up to my home computer again.  I’m out of options...Any suggestions?

Category:
1 REPLY 1

‎05-10-2021 04:49 AM

HP Recommended

@CB1968, Welcome to the HP Support Community!

 

I understand you are not able to print from your new computer.

  • Make sure the printer and the computer are connected to the same wireless network. Either 2.4 or 5GHz network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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