Connecting my wireless printer to new Wi-Fi.

[Regina_555]

I am in a new place and can't connect my wireless HP envy 6455e to my new wifi.  It says offline in the HP app.  I do not see how to remove it and reinstall.

[Kuroi_Kenshi]

Hi @Regina_555,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer's connectivity!  

We're thrilled to have the opportunity to assist you and provide a solution.

Reset Network Settings on the Printer

1. Press and hold the Wi-Fi button (📶) and Cancel button (❌) together for 5 seconds
2. The printer will restart and reset its network settings

Reconnect Printer to New Wi-Fi

Using HP Smart App (Recommended)

1. Download the HP Smart app (if not installed)
2. Open the HP Smart app and click Add Printer
3. Follow on-screen steps to connect the printer to your new Wi-Fi

Alternative: WPS (If Supported by Router)

1. Press the WPS button on your Wi-Fi router
2. Press and hold the Wi-Fi button (📶) on the printer for 5 seconds
3. Wait for the printer to connect (solid blue light means it's connected)

Remove & Reinstall Printer on HP Smart

If it still shows offline, remove and re-add the printer:

1. Go to HP Smart > Click on Printer
2. Select ‘Forget this Printer’ or ‘Remove’
3. Click ‘Add a Printer’ and reconnect it

 Set Printer as Default & Check Status

• Windows: Go to Settings > Devices > Printers & Scanners, select your printer, and set it as default
• Mac: System Settings > Printers & Scanners > Add Printer

Restart Everything

• Restart Wi-Fi router
• Restart printer
• Restart computer

Try these and let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,