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‎12-24-2025 05:35 AM

HP Recommended

I have a HP envy 6430e and my internet changed and now I can’t connect my printer. Please help. I have been searching for advanced settings in the app for 3 hours in total. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2025 03:18 AM

HP Recommended

Hi @NicJM1,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Envy 6430e printer is not connecting to the internet after your Wi‑Fi changed. Let’s go through steps to get it back online.

Restart your printer and router
Turn off your printer and unplug your router for 30 seconds.
Power them back on and try reconnecting.

Connect printer to new Wi‑Fi using WPS (if available)
Press the Wireless button on the printer until it starts blinking.
Press the WPS button on your router within 2 minutes to connect automatically.

Use HP Smart app to reconnect
Open HP Smart on your phone or PC.
Go to Add Printer → Wireless, and follow prompts to select your new Wi‑Fi network and enter the password.

Reset printer network settings
On the printer, press Wireless + Cancel buttons together for 3–5 seconds (or check manual for exact key combination).
This clears old network info and allows you to reconnect from scratch.

Manual network setup on printer
On the printer control panel, go to Settings → Wireless Setup Wizard.
Select your new Wi‑Fi network and enter the password carefully.

Verify your Wi‑Fi password and network type
Make sure the network is 2.4 GHz (some HP printers don’t work with 5 GHz only networks).
Enter the password exactly, including uppercase/lowercase letters.

Update printer firmware
If the printer connects temporarily via USB, use HP Smart or HP Support Assistant to update firmware.
Updated firmware can resolve connectivity issues.

Check firewall or router settings
Ensure the router isn’t blocking new devices or using MAC address filtering.
Temporarily disable security features if needed during setup.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-26-2025 03:18 AM

HP Recommended

Hi @NicJM1,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Envy 6430e printer is not connecting to the internet after your Wi‑Fi changed. Let’s go through steps to get it back online.

Restart your printer and router
Turn off your printer and unplug your router for 30 seconds.
Power them back on and try reconnecting.

Connect printer to new Wi‑Fi using WPS (if available)
Press the Wireless button on the printer until it starts blinking.
Press the WPS button on your router within 2 minutes to connect automatically.

Use HP Smart app to reconnect
Open HP Smart on your phone or PC.
Go to Add Printer → Wireless, and follow prompts to select your new Wi‑Fi network and enter the password.

Reset printer network settings
On the printer, press Wireless + Cancel buttons together for 3–5 seconds (or check manual for exact key combination).
This clears old network info and allows you to reconnect from scratch.

Manual network setup on printer
On the printer control panel, go to Settings → Wireless Setup Wizard.
Select your new Wi‑Fi network and enter the password carefully.

Verify your Wi‑Fi password and network type
Make sure the network is 2.4 GHz (some HP printers don’t work with 5 GHz only networks).
Enter the password exactly, including uppercase/lowercase letters.

Update printer firmware
If the printer connects temporarily via USB, use HP Smart or HP Support Assistant to update firmware.
Updated firmware can resolve connectivity issues.

Check firewall or router settings
Ensure the router isn’t blocking new devices or using MAC address filtering.
Temporarily disable security features if needed during setup.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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